CAE tutoring policies are designed to help ensure the highest quality of service to all students. We welcome any questions you may have.
ESOL (English for Speakers of Other Languages) students and students receiving accommodations for a disability are entitled to 2 hours of individual tutoring per week for each class in which they are enrolled.
- Availability of services: The CAE’s mission is to support UNH Manchester students in their coursework. To ensure that UNH Manchester students have full access to tutoring, the CAE is not able to provide tutoring to alumni, staff, faculty, UNH Durham students, or other members of the community unless they are directly enrolled in UNH Manchester classes. Also, the CAE focuses on tutoring UNH Manchester classes and does not have the resources to support student preparation for standardized exams such as the GRE, MTEL, LSAT, or GMAT, or for math and English placement tests.
- No-shows and cancellations: For individual tutorials, tutors are available by appointment only. If you arrive late, you cannot expect the tutor to be available. If you are running late or it is necessary to cancel an appointment, call the CAE at 603-641-4113. Please give 24 hours’ notice for cancellations when possible. Cancellations made less than three hours before the start of a scheduled appointment are considered a no show. The CAE reserves the right to suspend further services to students after three missed appointments per semester. Suspensions are made on a case-by-case basis, and remain in place for an academic year. Students have the right to appeal, with the final decision determined by CAE professional staff.
- Tutor cancellations: In the event a tutor is unable to keep an appointment, the CAE will attempt to contact students to reschedule. Otherwise, the CAE will try to find another tutor to provide services. Please make sure the CAE has current contact information for you in case rescheduling is necessary.
- Plan ahead: The CAE tutors work by appointment and usually need a minimum of 24 business hours’ notice (this means that appointment requests made over the weekend should be for Tuesday or beyond). We will do our best to schedule students as quickly as possible, but we may not always be able to accommodate requests. While tutors are happy to assist students in their learning process, it is students’ responsibility to complete their own work. Inability to meet with a tutor should never be a reason for not being able to pass in work on time.
- Right to non-disclosure of tutoring information: The CAE will not disclose any information about a tutoring session to faculty if a student specifically asks that we not do so.
- Responsibility for the assignment: While tutors, especially class-link tutors, may know much about a given professor’s assignments and preferences, it is ultimately the student’s responsibility to understand faculty expectations. If you are unsure about your instructor’s expectations, it is your responsibility, not the tutor’s, to speak with the instructor directly.
- Responsibility for completed work: Students, not tutors, are responsible for the work students complete and turn in. Tutors can assist with work, but it is unethical for them to do work for students.
- Grading: Tutors do not issue grades, nor do they have the authority to estimate a grade or to question an instructor’s grade on an assignment. Tutors will direct students to contact faculty with any questions about grades.
- Plagiarism: If CAE staff members find evidence of plagiarism in student papers, they will point it out and suggest ways to avoid it. However, students are responsible for all of their work, including appropriate documentation of sources.
- Editing vs. helping: Writing tutors do not edit or proofread papers. Instead, they help writers learn how to improve their own skills. Tutors will work with students on sentence-level skills, but they will not correct or rewrite papers.
- Take-home quizzes/exams: The CAE will not assist students with take-home quizzes, tests, or exams unless the instructor specifically informs the CAE that students may receive assistance.
- Right to refuse services: CAE staff members have the right to refuse services to students who show signs of being under the influence of drugs or alcohol, or who make any verbal or physical threats to a tutor.
- Previous quizzes/exams: CAE tutors do not, unless expressly permitted to by an instructor, share with students previous exams or quizzes that students would not otherwise have access to.
- Dropping off papers in advance: CAE tutors work with students on the writing students bring to a tutorial. Tutors do not read papers in advance of one-on-one tutorials.