Student Accessibility Services

The University of New Hampshire at Manchester is committed to providing students with disabilities equal access to all learning experiences, programs, and facilities of the University. Student Accessibility Services (SAS) supports this commitment by assisting students across UNH campuses with the interactive accommodation process. This can include academic, housing, dining, and other types of accommodations and supports.

Our dedicated staff is here to support students and faculty & staff with questions regarding our process, implementation, and general guidance.  We look forward to working with you!

Already registered with SAS or looking to register with SAS:

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UNH Manchester Contact

Jenessa Zurek, Coordinator
Phone: (603) 641-4383

General SAS Contact

Student Accessibility Services (SAS)
206 Smith Hall • 3 Garrison Avenue 
Durham, NH 03824-3594
(603) 862-2607, Fax (603) 862-4043 
TTY Users: 7-1-1 or 800-735-2964 (Relay NH)

Documentation Guidelines

Students with disabilities are responsible for initiating the request for accommodations and services by following a three-step process:

  • Disclosure of disability and request for accommodations through completion and submission of the Registration and Request for Accommodations form
  • Submission of appropriate documentation of disability as determined by a qualified professional who is skilled in the diagnosis of such disability. Documentation must be current (generally within three years) and must meet the documentation guidelines set forth by the UNH Manchester Academic Advising Office. Detailed documentation guidelines for LD, ADD/HD, and Medical disabilities are available in the Academic Advising Office and online.
    Guidelines for Alternative Testing
  • Meet with the Disability Services Coordinator for an intake appointment to review your documentation and determine any accommodations, services, or referrals you may need. Schedule an appointment by calling 641-4383.

The Disability Services Coordinator evaluates requests and clinical documentation prior to intake appointments. If additional documentation is needed, you will be notified of the specific information required during your intake appointment or sooner by email.

The Academic Advising Office makes the final determination of eligibility and reasonable accommodations by reviewing the documentation, interviewing the student, and contacting the diagnostician, if necessary.

Individual accommodations are determined on a case-by-case basis, after careful review of the student’s documentation, while maintaining the highest level of academic integrity set by the University.

A prior history of accommodations does not automatically qualify a student for accommodations or services. In addition, receiving services and accommodations at another college or university does not necessarily qualify a student for the same services and accommodations at UNH Manchester.

Students receive appropriate academic accommodations as determined by documentation, in consultation with the Disability Services Coordinator. Students also receive referrals to other University services and departments which may offer appropriate support.

Accommodation Plans are created for each student detailing the academic accommodations s/he is entitled to in each class. The student is responsible for presenting the Accommodation Plans to instructors, academic advisors and/or other appropriate UNH staff to request the agreed upon accommodations.

Accommodations do not automatically carry over from semester to semester. The student must meet with the Disability Services Coordinator before/the beginning of every semester to receive Accommodation Plans for each of his/her instructors for that semester.

Accommodations are not provided retroactively. If you have a disability and you aren’t sure whether you want or need academic accommodations, please call (603) 641-4170 and make an appointment with the Disability Services Coordinator to discuss your options. You should make an educated decision on whether or not you want accommodations only after you’ve been informed of the process to receive disability services and the services you may be eligible to receive.

The Center for Academic Enrichment is available to assist current UNH Manchester students with disabilities by providing exam proctoring accommodations.  To be eligible for exam proctoring, students must be registered with Disability Services, have presented their accommodation letter to their course instructor, and have submitted a complete Exam Proctoring form.

Student Responsibilities

Make sure you have turned in your Accommodation Plan to your instructor. Instructors are not required to provide accommodations to any student who has not submitted an Accommodation Plan to them. The CAE cannot proctor exams for students who have not presented their Accommodation Plans to their instructors.

If you are eligible for exam accommodations, discuss each of them with your instructor when you deliver your Accommodation Plans. Make sure that when you are done delivering your Accommodation Plans, you are clear about where and when you are expected to take all of your examinations.

The CAE does not need to be involved in proctoring the exam if the instructor and student can come to an acceptable agreement that accommodates the student (per the student’s Accommodation Plan from Academic Advising). See the Guidelines for Alternative Testing for additional information.

Visit the Students with Disabilities Office for information on how to register.

Scheduling Tests

For each and every exam taken through the CAE, the following steps must be completed:

  1. Completion of an Exam Proctoring form.
  2. Students must submit the completed Exam Proctoring form to the CAE a minimum of 7 days prior to the date of the test. They must submit the form in-person during business hours. Forms that are not completely filled out will not be accepted.  Requests received within 7 days of the intended test date are not guaranteed accommodations.
  3. Faculty must get the test to the CAE no less than 24 hours prior to the exam start time. (Preferred, especially for an early morning start time.)

The CAE has the right to refuse proctoring services if steps 1-3 are not completed fully and/or within the time frame indicated. A minimum of 7 days’ notice is required because the CAE must:

  • Reserve a room with reduced distractions.
  • Ensure a staff member/trained student is available to proctor the exam appropriately.

Students sometimes realize after their original request that they need to take the exam at a different time than the rest of the class, which necessitates additional communication with the instructor and reevaluation to determine if the CAE has sufficient proctoring space and staff.

Exam Proctoring Policies
  • If you are a student taking a test through the CAE, please make sure to:

  • Treat your test appointment just as you would an exam in the classroom.

  • Notify the CAE immediately if you intend not to show up for your exam.

  • Arrive 10-15 minutes prior to your testing appointment and be ready to work. If you are late, your appointment time will not be adjusted and you will have to complete your exam in the remaining appointment time. Your time for the exam starts at the time scheduled, not when you show up. If you are more than 15 minutes late for your scheduled exam time, you will not be given the exam.

  • Bring all needed materials with you to the exam. Testing staff are not responsible for providing you with any testing supplies such as writing instruments, rulers, graph paper, or calculators.

  • Take care of all personal errands (such as using the restroom and purchasing supplies) prior to your test.

  • Do not leave the testing area during an exam unless you receive permission from the test proctor. You may leave the room to use the restroom or water fountain only once an hour. You may not leave the building. Your exam time limit will not be adjusted for the break.

  • Bring only items approved by your instructor (and listed by the instructor on your Exam Proctoring form) into the testing area. All other belongings (including purses, jackets, coats, hats, and cell phones) must be left outside the testing area. The proctor will ask you to empty your pockets. The CAE will make an effort to store items in a secure area but accepts no responsibility for lost or stolen items.

  • Plan to complete the test within one session. You may not begin the exam, stop it, and then return another time to finish it.

  • Obtain instructor approval if you need to reschedule an exam appointment.

  • Know that if you are suspected of or caught cheating, your instructor will be notified immediately and will be responsible for appropriate discipline. As a member of the UNH academic community, this responsibility falls under the academic honesty guidelines found within the Student Rights, Rules, and Responsibilities Handbook.

Please note: Failure to follow the CAE’s policies and procedures may eliminate your ability to take future exams through the CAE.

Instructor Information
  • The CAE will follow the directions of the instructor for proctoring, delivery, and return of the exam.

  • Students may not transport their exams at any time.

  • Faculty are required to submit their exams to the CAE a minimum of 24 hours prior to the start of their exam. This 24-hour guideline includes email, fax, and in-person delivery.

  • Faculty must approve, in writing, all changes to an exam date or time.

  • If a student arrives more than 15 minutes late to begin an exam proctored through the CAE, the student will not be given the exam.

  • Students taking exams through the CAE will be monitored, and incidents of dishonesty will be reported to the instructor.

  • Test security is a high priority for the CAE. All exams, both blank and completed, are kept in a secure drawer within the CAE.

  • If arrangements are not made in advance, faculty will need to arrange to proctor the exam themselves.

  • Please keep in mind that the CAE has limited hours, staff, and space. To help us make test proctoring run smoothly, please follow procedures as outlined.

See the Guidelines for Alternative Testing for more information on testing policy.

CAE Office Hours

Mon-Thurs 9:00 a.m. - 5:30 p.m.
Fri 9:00 a.m. - 3:00 p.m.

Tutors are also available by appointment on evenings and weekends.

Contact Us

Learning Commons, 88 Commercial Street
Phone: (603) 641-4113

Services May Include

Testing Accommodations:

  • Extra time
  • Separate, reduced distraction environment to work
  • Scribes
  • Oral examinations
  • Voice-to-text software (speech input)
  • Text-to-voice software
  • Alternative format
  • Use of word processor for essay questions

Classroom Accommodations:

Other Services:

  • Extra tutoring time
  • Weekly 1-on-1 appointment with Disability Services Coordinator
  • Priority registration
  • Alternative format textbooks

The list above includes a number of common accommodations given in college. It is by no means an exhaustive list and may vary depending on individual student needs and disability.

There are many differences between high school and college for students with disabilities. The links below are to publications from the U.S. Department of Education Office for Civil Rights which describe your rights and responsibilities as a student preparing to begin post secondary education.

The mission of New Hampshire Bureau of Vocational Rehabilitation is to assist eligible New Hampshire citizens with disabilities secure suitable employment and financial and personal independence by providing rehabilitation services.
Visit NH Vocational Rehabilitation site

Northeast Passage, a non-profit organization based on the UNH Durham campus, offers innovative barrier-free recreation and health promotion programs for students with disabilities.
Visit Northeast Passage site

No otherwise qualified individual may be excluded from or denied access to any program, course of study, or any other offering of the University, solely on the basis of a disability. Concerns regarding the institution's compliance with Section 504 of the Rehabilitation Act of 1973 and the Americans with Disabilities Act of 1990, including changes made by the ADA Amendments Act of 2008, should be addressed to the EEO/ADA Compliance Offer, in the Affirmative Action and Equity Office at (603) 862-2930 (voice/tty).

Student Guide for Service Animals in Teaching Laboratories

The University of New Hampshire at Manchester is committed to creating a diverse, welcoming, and equitable campus that recognizes the important partnership that exists between an individual with a disability and his or her service animal.

Access rights afforded to users of service animals come with the responsibility of the individual with a disability to ensure compliance with all requirements of this Statement. The individual assumes full personal liability for any damage to property or persons caused by their service animal, and UNH Manchester shall not be responsible for any harm to a service animal while on campus, including but not limited to injury to the animal caused by pest management or lawn care products.

The definition of a service animal (DOJ, Title II, Amended Regulation, 28 CFR Part 35.104):

  • A service animal is a dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability.
  • With the possible exception of miniature horses, other species of animals, whether wild or domestic, trained or untrained, are not service animals.
  • The work or tasks performed by a service animal must be directly related to the individual’s disability. Examples of work or tasks include, but are not limited to: assisting individuals who are blind or have low vision with navigation and other tasks, alerting individuals who are deaf or hard of hearing to the presence of people or sounds, providing non-violent protection or rescue work, pulling a wheelchair, assisting an individual during a seizure, alerting individuals to the presence of allergens, retrieving items such as medicine or the telephone, providing physical support and assistance with balance and stability to individuals with mobility disabilities, helping persons with psychiatric and neurological disabilities by preventing or interrupting impulsive or destructive behaviors.

Animals not covered under the service animal definition can be asked to leave a UNH Manchester program or facility. [Note: emotional support/ therapeutic animals that are not within the service animal definition may be entitled to reside in UNH Manchester housing as an appropriate accommodation under the Fair Housing Act as determined on a case by case basis.

Emotional Support Animal Policy

An Emotional Support Animal (ESA) is an animal that provides emotional support which alleviates one or more identified symptoms or effects of an individual’s disability. Appropriate documentation is required to establish that the ESA is needed to allow the student with a disability to live in University housing.

Unlike a service animal, an Emotional Support Animal does not perform a task for a person with a disability relating to activities of daily living or accompany that person at all times. As a result, ESA are subject to restriction from any area with a no-pet policy.